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System Support

Ontraq provides hardware and software support to customers either through tailored Annual Support Contracts or on an as-needed Ad–Hoc basis. Both methods provide full cost transparency so that clients can see what they are paying for.

At the commencement of the support contract we estimate the number of annual support hours needed, based on clients specific requirements and the dimensions of their IT infrastructure. Each quarter, clients receive a full breakdown of all regular tasks & support calls received, and total time used. At contract renewal the total is adjusted to reflect changes in the client’s usage patterns and network size.


“Ontraq have been our IT partner for a number of years, and their excellent support continues to exceed our expectations.” Barbara Morgan, Leonard Gray Solicitors
“After dealing with a number of ICT organisations who were fantastic at sales, but just failed to deliver in practice, it has been great to deal with the people at Ontraq.” Paul Durrant, Rail Professional Development